Return and Exchange Policy – EcomBlack Ventures LLC

At EcomBlack Ventures LLC, we are committed to ensuring the quality of our products and the satisfaction of our customers. Below are our return and exchange policies:

Quality Guarantee

We offer a 90-day warranty that covers manufacturing defects for all our products. If you find any defect, please contact us immediately so we can evaluate the issue and provide an appropriate solution.

Claims for Shipping Errors

  • Wrong Items: If you receive an incorrect product in terms of model, color, or specifications, you have 3 business days from the date of delivery to notify us. We will handle the exchange at no additional cost.

  • Changes After 3 Days: If you notify us after this period, the exchange is still possible, but shipping costs will be the customer's responsibility.

Requirements for Returns

To be eligible for a return, please ensure the following:

  • The product must be unused and in its original packaging.

  • A receipt or proof of purchase must be included.

  • The product must be returned within 15 business days of delivery.

Non-Returnable Items

We do not accept returns for the following:

  • Gift cards.

  • Downloadable or digital products.

Refund Processing

  • Once we receive and inspect the returned product, we will notify you whether your refund is approved or denied.

  • Approved refunds will equal 70% of the total amount paid and will be processed through the original payment method within 5 to 7 business days.

Partial Refunds

In certain situations, only a partial refund may be issued, such as:

  1. Used Products: If the product shows obvious signs of use (wear, dirt, etc.).

  2. Missing Original Packaging: If the product has been opened and is not returned in its original packaging.

  3. Late Returns: If the return is received after the allowed 15 business days.

Delayed Refunds

If you haven’t received your refund within the expected time:

  1. Check your bank account again.

  2. Contact your card issuer, as processing times may vary.

  3. If you still have issues, reach out to us at support@ecomblackventures.com.

Exchanges for Defects

Exchanges will only be made if the product is defective or damaged. Please email support@ecomblackventures.com with a description of the issue, and you will receive further instructions.

Return Shipping

  • Contact us at support@ecomblackventures.com to get instructions on how to send the product back.

  • Return shipping costs are the customer’s responsibility and are non-refundable.

  • We recommend using a tracked shipping service to avoid any issues.

At EcomBlack Ventures LLC, we value your trust and strive to provide the best service. Thank you for choosing us!